FAQs
Order Status & Tracking
You will receive an email and SMS confirmation from Inkiras once your order has been successfully placed. The mail will have all the details related to your order.
To check the status of your order, log into your account on the Inkiras, and go to the My Orders section to get all the information.
The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse.
To modify your shipping address, please get in touch with our Customer Care team at customercare@inkiras.com or +91-9413293311.
Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways –
- After you log in to your Inkiras account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.
Please note that this link becomes valid only 24 hours after your order has been dispatched. - Alternatively, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website
- In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –
- After you log in to your Inkiras account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.
- Go to the service provider’s website
- Type in the tracking number provided in the mail in the Tracking section and check the status
We partner with top courier companies for our shipments within India, including Bluedart, OnlineXpress, Xpressbees, Ecom Express, Delhivery, and DTDC. For
international orders, we use DHL and FedEx to ensure reliable delivery.
We process and ship your order within 24-48 business hours. Standard delivery typically takes 1-3 business days, though it may vary based on your location.
For Luxe and customized styles, please allow 10-25 business days for delivery due to the detailed craftsmanship involved.
Orders containing jewelry items require 10-15 business days for delivery, reflecting the intricate workmanship of each piece.
If you have any questions or need further assistance, please
Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.
Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-9413293311Â or mail us at customercare@inkiras.com within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.
Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.
Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91-9413293311Â so that we can attempt the delivery at a later date.
Shipping & Delivery
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Please be aware that customs or import duties may be charged once your parcel reaches its destination country. These charges are determined by the customs
regulations in place at the time of delivery and must be paid by the recipient. Unfortunately, we have no control over these fees and cannot predict their cost, as
they vary from country to country.
If your package appears to be opened or tampered with, please refuse to accept the shipment and immediately contact our customer care team at +91-9413293311. Please note that any notifications made more than 24 hours after the attempted delivery will not be considered.
Return & Exchange
INKIRAS offers a 5-day return and exchange policy with the following details:
Returns and exchanges are allowed within 5 days of receipt. Items must be unused, in their original condition, with tags and packaging intact
Returned items are eligible for store credits, which can be used for future purchases. Exchanges are only for size adjustments and are subject to stock availability. For different products, return for store credit and purchase the new item separately.
– Inkiras Jewelry, Luxe styles, and customized items are not returnable.
– Only items purchased directly from the INKIRAS website or mobile site can be returned. Products from indirect online or offline distributors are not eligible.
– Self-shipped returns are accepted with a Rs. 100 reimbursement for shipping, provided they meet the policy criteria.
– Ensure the item matches the return request details. Incorrect items will lead to an internal probe.
– Allow 24 hours for order status updates post-delivery.- Securely pack items for self-shipping, and use a reliable courier service
Self-shipped returns must be processed through the official return/exchange process. Unnotified self-shipped returns will not be processed
Cancellation Policy
You can cancel an order through the Inkiras website until it has been packed at our warehouse. Cancellation would not be accepted for Inkiras Luxe styles, Inkiras Jewellery, and any customized items altered as per body measurements. In case of any query, kindly get in touch with us on customercare@inkiras.com or call us on +91--9413293311.
Cancellation would not be accepted for Inkiras Luxe styles, Jewelry, or any Customized items altered as per your body measurements. In case of any query, kindly get in touch with us on customercare@inkiras.com or call us on +91-9413293311.
For order cancellation, please contact us at customercare@inkiras.com or call us on +91-9413293311.
Kindly note, orders can only be canceled before they are packed in our warehouse. Inkiras Luxe,Menswear Styles, Wedding, Jewelry, or any Customized items altered as per body measurements will not be canceled.
International Ordering & Shipping Policy
If you wish to return an order, kindly get in touch with our customer care team at customercare@inkiras.com or on +91-9413293311 within 15 days of receiving the order.
For all international orders, customers can easily return products within a 15 day window self-ship the products . The order needs to be sent back to the following address –
INKIRAS INTERNATIONAL D-81 Manglam City, Kalwar Raad, Jhotwara, Jaipur, Raj – 302012, India
Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund in your source account within 24-48 business hours.
Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.
We currently deliver to the following countries -Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Norway, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America
The average delivery time is 7-10 business days, depending on the country of residence.
Delivery of Luxe and customized styles may take 7-25* business days due to the workmanship of the product.
- Paypal
- Credit/Debit Card
Cancellation would not be accepted for INKIRAS styles and any customized items altered as per body measurements. In case of any query, kindly get in touch with us on customercare@inkiras.com or call us on +91-9413293311, Kindly note, orders can only be cancelled before they are packed in our warehouse.
If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made
Orders & Payment Policy
- Credit/Debit cards
- Net Banking
- UPI
- Cash on Delivery for India
- Mobile wallets (Paytm, Amazon Pay, Freecharge, Ola Money, PayZapp, Airtel Money, PhonePe, BHIM UPI)
- Paypal (All countries except India)
You may pay the courier executive using cash.
We apply a small fee of INR 50 for cash on Delivery orders towards the handling costs of such orders.
Product Condition & Product Care
- Please be careful when trying on clothing, items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage.
- Items should be returned in their original packaging with product tags attached.
- Majority of our items contain embellishments and embroidery and therefore fragile in their usage. From time to time beading/ sequence may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.
- Please ensure that the first wash is ‘Dry Clean’ only.
- Heavy embroidered items can only be Dry Cleaned.
- More casual items should be washed separately in cold water and rinsed thoroughly.
- Please note that due to hand dyeing methods used the colors are not guaranteed.
- We cannot be liable for any damage to your garments due to not complying with the washing instructions given.
NOTE:Â It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.
